Terms and Conditions for Image of the Hearts
22-12-2024
Welcome to Image of the Hearts! These terms and conditions outline the rules and regulations for using our website, https://imageofthehearts.com, and purchasing our needle-felted products and services.
By accessing our website or placing an order, you agree to these terms and conditions. Please read them carefully.
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1. General
These terms apply to all visitors, customers, and users of the website.
We reserve the right to update these terms at any time. Changes will be posted on this page, and your continued use of the website indicates acceptance of the updated terms.
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2. Products and Services
a. Handmade Products
All our products are handcrafted and may have slight variations in size, color, and texture. This uniqueness is part of their charm and not considered defects.
b. Custom Orders
Custom pet portraits or other personalized orders require clear reference photos and full payment before production begins.
Production timelines for custom orders will be communicated during the ordering process.
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3. Pricing and Payments
Prices are listed in USD and exclude shipping fees, which will be calculated at checkout.
Payment methods include:
PayPal
WebXPay (for bank card payments)
All payments are processed securely, and we do not store your card details.
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4. Order Processing and Shipping
Order Confirmation: Once an order is placed, you will receive an email confirmation.
Processing Time: Ready-made items ship within 5 days, while custom orders may take 2 weeks to 4 weeks to complete.
Shipping: We ship worldwide. Delivery times and charges vary depending on your location. A tracking number will be provided once your order is dispatched.
Customs Duties: Customers are responsible for any customs fees, taxes, or import duties applicable in their country.
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5. Returns, Refunds, and Cancellations
Handcrafted Products: Due to the handmade nature of our items, we do not accept returns or exchanges unless the product arrives damaged.
Damaged Items: If your order is damaged during shipping, contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or refund at our discretion.
Order Cancellations: Custom orders cannot be canceled once production has started.
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6. User Responsibilities
When using our website, you agree to:
Provide accurate and up-to-date information during checkout.
Use the website only for lawful purposes.
Respect our intellectual property rights.
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7. Intellectual Property
All content on this website, including images, designs, and text, is the intellectual property of Image of the Hearts. You may not copy, reproduce, or distribute any content without our prior written consent.
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8. Limitation of Liability
Image of the Hearts is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability is limited to the purchase price of the product.
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9. Privacy and GDPR Compliance
Your privacy is important to us. By using this website, you agree to the collection and use of your information as described in our Privacy Policy. If you are a resident of the UK, EU, or EEA, you have additional rights under the GDPR, which are detailed in our Privacy Policy.
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10. Governing Law
These terms are governed by the laws of Sri Lanka. Any disputes will be resolved under Sri Lankan jurisdiction.
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11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
Image of the Hearts
Email: mythians@gmail.com
Phone: +94 775 810 250
Address: U 15, 70 Lane, Nivasipura, Kotugoda-11390, Sri Lanka
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